Managed Services

Strategize. Transform. Evolve.

Experis’ expertise in Managed Services gained over a number of years has now been concentrated to address infrastructure, application and security IT operations requirements comprehensively in an integrated or a stand- alone mode. Be it increasing efficiencies or improving quality of service, Experis can provide an end-to-end solution including transition, operating and transforming an IT portfolio.

Managed Services Offerings:

Application Services (Support, Monitoring, Enhancement etc)

Infrastructure Services (Data Centre Support, Server Support (Unix, Linux, Backup, Sun Solaris etc), Networking (NOC), EUS, FMS, Service Desk, On-Field Support Services etc)

Security Operations

Delivery Model

Plan, Transition, Operate (BAU), Implement and Transform. The 5-step model ensures a delivery that is healthier, cost efficient and business aligned. Experis has been successfully transitioning projects (YOY) for customers from existing vendors with 100% customer satisfaction and benefits.

Experis’ Service Delivery pillars are:

ITIL V3

Onsite/Offshore delivery

Integrated/ Stand alone delivery

Inclusive delivery with analytical approach

Experis channelizes organizations through a detailed and time oriented operational delivery route pitched to achieve better efficiencies and reaching an optimized stable state.

This goal is achieved through:

Cost optimization via reduced redundancy

Implementation of standard operating procedures

Feasibility study of possible Automation in the project and implementation

Increased Resource Utilization

Analysis of the core issues

Process documentation

Value Proposition:

Efficient, structured and detailed oriented approach

Lean standard operating procedure by implementing ITIL and other industry best practices

Build online integrated knowledge base

Flexible pricing and engagement models

Benefits:

23% Ticket reduction

40% Cost reduction

95% to 99% - SLA Improvement

Built standard operating procedures - project specific

3 hours daily activity, reduced to 5 minutes job by Automation

Experis is the preferred choice of many IT giants for their Infrastructure, Application Monitoring, Maintenance, Enhancement, EUS, FMS and Service Desk support Services.