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Traditionally businesses have been constrained by their local resources and market reach. With Offshore Delivery Centres (ODCs) businesses have overcome geographical limitations and can tap into global talent pools. Distance is not a barrier now for organizations. With Offshore Delivery Centres, businesses can explore new avenues for growth and collaboration.

What are Offshore Delivery Centres?

An Offshore Delivery Centre is an extension of a company's team delivering services to its customers. It is situated in a different country with lower labour costs. These centres can leverage the advantages of cost-effectiveness, and have access to specialized skills with improved productivity. They offer a range of services to support businesses in various industries. One of the largest IT services companies globally has established numerous ODCs across India and other countries. They provide a wide range of services that include software development, consulting, and IT outsourcing to clients worldwide.

What are the services offered by Offshore Delivery Centres?

• Software Development: They offer expertise in a wide array of programming languages, frameworks, and technologies. It also includes web and mobile apps and enterprise software solutions.
• Quality Assurance and Testing: To ensure that the company’s products meet the highest standards of quality, ODCs have dedicated teams proficient in software testing and quality assurance processes.
• IT Infrastructure Management: ODCs offer services related to IT infrastructure management which include cloud services, network administration, cybersecurity, and database management.
• Data Analytics and Business Intelligence: ODCs help businesses with data mining, predictive analytics, or creating interactive dashboards. It enables businesses to make informed decisions based on data-driven analysis.
• UI/UX Design: ODCs have skilled UX and UI designers to create intuitive and visually appealing interfaces to enhance user satisfaction and engagement.
• Digital Marketing: As digital marketing has significantly gained momentum, ODCs have extended their services to include digital marketing. It includes search engine optimization (SEO), social media marketing, content marketing, and pay-per-click (PPC) advertising.
• Customer Support: ODCs provide technical support, helpdesk services, or troubleshooting assistance. They ensure prompt and efficient resolution of customer issues.

Offshore Delivery Centre’s Success story

A prominent technology company in the US wanted to enhance its software development capabilities and foster innovation. The company hired an outsourcing provider in India to set up its Offshore Delivery Centre. The outsourcing provider helped the company recruit top-tier talent from the local market and provided specialized training to ensure the company's objectives and standards were met. The ODC followed Agile methodologies to enhance collaboration, flexibility, and responsiveness to changing market demands.

The results of this collaboration were outstanding. The company experienced accelerated time-to-market for its products, was able to swiftly respond to customer needs and market trends. The ODC's rigorous quality assurance processes ensured higher-quality products with fewer defects. This enhanced customer satisfaction and brand reputation.

What are the benefits of partnering with Offshore Delivery Centres?

• Cost Savings: Labour costs in countries like India and Philippines are lower than in Western countries. This allows businesses to reduce their operational expenses.
• Access to Talent: It provides access to a vast pool of skilled professionals who possess expertise in diverse technologies and domains. This allows businesses to access specialized skills that may not be available in their local talent pool.
• Scalability and Flexibility: ODCs offer scalability and flexibility, this agility enables organizations to adapt to changing market dynamics.
• Focus on Core Competencies: By outsourcing non-core functions to ODCs, businesses can focus their internal resources and attention on core competencies and strategic initiatives.

By offshoring resources strategically, organizations gain a competitive edge for sustained growth and success. However, it does come with a few challenges.

What are the challenges with Offshore development centres?

• Differences in time zones, languages, and cultural nuances can lead to communication challenges between onshore and offshore teams. Differential management styles can impact team dynamics.
• At times, variations in processes, methodologies, work cultures, and inadequate infrastructure may affect the quality of work produced by the offshore team.
• Offshoring involves sharing sensitive information and intellectual property with offshore teams, raising concerns about data security and confidentiality.
• It requires careful planning, legal expertise, and ongoing monitoring to mitigate compliance risks and potential legal liabilities.

How can organizations ascertain the viability of offshore versus nearshore software development?

Organizations can determine the feasibility of offshore versus nearshore software development by holistically evaluating cost considerations, proximity, cultural compatibility, talent quality, regulatory compliance, risk management, and vendor partnership. These factors help them to make a calculated decision for project success.

Conclusion

Offshore outsourcing strategies have witnessed a significant surge in the delivery of IT services. Manpower Group’s subsidiary, Experis IT’s Offshore Delivery Centres stand as a crucial extension, closely aligned with their clients. Their services include web and portal development, application development & support services. Their centres are in Bangalore and Kolkata to cater to clients globally. Reach out to us to know more about our services.